Refund Policy

Shell Guard software subscriptions can be cancelled according to the subscription controls available through the payment provider. Cancellation normally stops future renewals; access during an already-paid period follows the applicable plan terms.

Refund requests are handled according to the checkout provider's applicable buyer terms and the terms shown at purchase. Where a statutory refund right applies, that right is not excluded by this policy.

For engineering services, work that has already been performed is generally non-refundable. The scope, price and cancellation terms for a specific engagement are agreed before work begins.

To request support with a refund or billing issue, contact info@shell-guard.com and include the account email and relevant order or invoice reference.